Barracudas is the UK's number 1 activity day camp. Operating for 30 years with 40+ school holiday camps in the South East. Each year thousands of children aged between 4½ - 14 years join our camps, for unrivalled activities to keep active and engaged during their school holidays.

We're looking for professional and fun staff members to join our Head Office team to ensure we deliver excellent customer service and the very best experience from their first website view to their last day at camp. 

Our company values of Communication, Fun, Innovation, Personal Development, Professionalism and Teamwork guide everything we do.

If you'd like to join our team, we'd love to hear from you.

Hours

Full-time Monday to Friday. Minimum of 30 hours per week, but can be flexible on daily hours.

Role

To work within the Business Team which currently consists of 3 members of staff. Within the team tasks covered are on areas such as HR, Payroll, Insurance, Legal, Health & Safety, Premises and IT. The team also provide general support function to the wider Barracudas team.

You will support the team with general administrative tasks and during your induction will be trained in all areas, however you will have their own area of responsibility as shown below.

Main responsibilities:

• Responsible for the premises – arranging maintenance visits, liaising with suppliers, contractors on-site, utilities
• Health & Safety –audits, policies and procedures, staff training, updating H&S Database
• Insurance – property, liability, cyber and any other relevant policies, renewal process, annual review, day to day communication
• GPDR – co-ordinating working party and tasks, audit, checking systems and processes are being followed and policy updates
• Office equipment – ensuring best use of equipment, fixing issues, purchasing new kit and liaising with suppliers
• General administrative duties e.g. emails, post, scanning, photocopying, ordering stationery, supplies and gifts
• Ongoing research tasks, obtaining quotations for the team
• One off projects
• Responsible for assisting the Team with getting all Camp IT equipment ready for our operating seasons – e.g. Camp mobile phones, tablets and laptops.
• Training – research, booking courses, costings and keeping records.
• General office support to the Business Team

As we are a seasonal business, in the lead up and during the holiday season, you will be expected to take on additional tasks, full training will be given.

This is not an exhaustive list and you will be expected to be flexible in your approach to carrying out your duties.

Qualifications and Experience:

• At least 1 year's office experience
• A proactive approach to tasks
• Computer literate with good working knowledge in all Microsoft applications
• Able to demonstrate careful attention to detail and accuracy
• Good organisational, communication and time management skills
• Ability to prioritise
• Ability to work on own initiative

If this sounds like you, we’d love to hear from you!

Please contact us at donna@barracudas.co.uk or  01480 276190 for more information or to register your interest.

Temporary position. June - August

Hours & rate

Full-time Monday to Friday. £7.75-£9.75 per hour. 

Seasonal hours:

June - 15th July – 09.00-17.30
July 18th - August – 08.00-18.00

Specific roles within the teams will be discussed at the interview stage but some duties are detailed below:

Main responsibilities:

• Answer incoming sales and customer service calls, acting as the first point of contact
• Take bookings for our seasonal camps
• Upsell promotions and offers
• Amend bookings
• Accurately update customer accounts as required
• Respond to general sales enquires in writing through email
• Make outbound sales and customer service calls
• Efficiently manage daily tasks set my line manager
• Investigate and resolve customer feedback/queries
• Liaise with camp staff regarding customer questions, queries and bookings
• Carry out adhoc duties as required

This is not an exhaustive list and you will be expected to be flexible in your approach to carrying out your duties.

Qualifications and Experience:

• Previous administration experience
• Ability to communicate effectively with customers both verbally and in writing
• Ability to prioritise and work well under pressure to strict deadlines
• Able to demonstrate careful attention to detail and accuracy
• Good ICT skills including use of Microsoft Office, Microsoft Excel
• Professional telephone manner
   

If this sounds like you, we’d love to hear from you!

Please contact us at donna@barracudas.co.uk or  01480 276190 for more information or to register your interest.