Roles

Barracudas is the UK's number 1 activity day camp. Operating for almost 30 years with 42 school holiday camps in the South East. Each year thousands of children aged between 4½ - 14 years join our camps, for unrivalled activities to keep active and engaged during their school holidays.

We're looking for professional and fun staff members to join our Head Office team to ensure we deliver excellent customer service and the very best experience from their first website view to their last day at camp. 

Our company values of Communication, Fun, Innovation, Personal Development, Professionalism and Teamwork guide everything we do.

If you're looking for a role in sales or customer service and would like to join our team, we'd love to hear from you.

Join our team for our busy summer season! These roles offered with a 2-3 month contract will give you a great insight into the company and are a fantastic opportunity for personal development. 

All roles are based at our offices in Warboys on a temporary basis to start as soon as possible through to the end of August, potential to be extended for the right candidates.

Hours

Full-time Monday to Friday, to begin with the hours will be 08:30-17:00 or 09:00- 17:30 and then increasing to 08:00-18:00 in the lead up to and during our operating period.

Specific roles within the teams will be discussed at the interview stage but some duties are detailed below:

Customer Service

• Answer incoming sales and customer service calls, acting as the first point of contact
• Taking bookings for our seasonal camps
• Upselling promotions and offers
• Amending bookings
• Accurately update customer accounts as required
• Respond to general sales enquires in writing through email
• Make outbound sales and customer service calls
• Efficiently manage daily tasks set by line manager
• Investigating and resolving customer feedback/queries
• Liaising with camp staff regarding customer questions, queries and bookings

Recruitment

• Answering incoming recruitment calls and assisting with staffing enquires
• Conducting various outbound calls in relation to specific recruitment tasks that need completing on a daily/weekly basis
• Creating training resources/packs for recruitment weekend/evening events (online & face 2 face training)
• Complete various administrational tasks, performing miscellaneous duties as assigned
• Providing support to colleagues as necessary – general admin tasks e.g. emails, post, scanning, photocopying, filing, voicemail messages
• Be compliant with staff policies and procedures
• Liaise with camps during the operational period around general staff admin, assisting them with queries & providing feedback

General Office Admin role

• General administrative duties e.g. emails, post, scanning, photocopying, ordering stationery, filing etc.
• Preparing all IT equipment for camps - mobile phones, laptops, tablets, printers, chrome books, petty cash, various IT related tasks, petty cash - only a basic level of IT knowledge required as full training will be given.

This is not an exhaustive list and you will be expected to be flexible in your approach to carrying out your duties.

Please contact us at info@barracudas.co.uk or 01480 467 567 for more information or to register your interest.