FAQs

If you have a child care account, including Tax-Free Childcare account, you can use these to pay for part or even all of your holiday activities at Barracudas.

Childcare vouchers

You can use childcare vouchers as full or part payment. You can either book online and select this option or notify us over the phone. Either way your booking will save on our system for 7 days until we receive your childcare vouchers. After this date, if we haven't received payment for your booking it will be automatically removed.

If you're booking within 21 days of the booking start date, or your camp is busy and we have run the registers for that day/week, this option won't be available in the payment section. In this case you'll need to make the full payment by credit/debit card at the time of booking. You can still pay with Childcare Vouchers/Tax-Free Childcare. Just request the payment as you would normally and we'll reimburse you once we receive the Childcare Vouchers/Tax-Free Childcare payment.

If you book early and your provider can accommodate it you can pay monthly childcare voucher instalments to us, helping you spread the cost.

Refunds can be made directly back to your childcare voucher provider with the exception on Edenred where we would need to refund your bank account.

We use the childcare voucher companies listed below, but we'll always try to add a new one if you use another provider. Contact your childcare voucher company to forward the payment to us, quoting your customer or booking ID as a reference. This payment can take up to 7 days to reach us, so in the meantime your booking will remain as a 'provisional' booking. Once we've been notified of your payment we'll confirm your booking with an email. If you are unsure how to proceed please call us on 01480 467 567 and we can run through the process.

 We are also registered with...

All Save, Busy Bees Benefits (Bravo Benefits as of 29.07.2021), Childcare Account, Childcare Voucher Solutions, Employers for Childcare, Enjoy Benefits, Kiddi Vouchers, NW Brown, Rascals, Salary Exchange, Childcare Plus, Childcare Voucher Schemes, Company Employers, Get Again, Leapfrog, Lyoness Customers, My Family Care, Parent Bond (paper vouchers), PES- My Vouchers, RG Childcare, Spelthorne Borough Council, Teds, The Childcare Account, You at Work.

(For these childcare companies no reference number is required, however to find Barracudas quote the postcode of the camp you're booking.)

If you receive childcare vouchers through a company not listed above please contact us and we should be able to register with them.

Tax-Free Childcare

You can pay in part or in full with Tax-Free Childcare in a similar way to Childcare vouchers. You can select the option to pay by Tax-Free childcare online and enter your long childcare reference number (1st letter of your child's name followed by the 1st 3 letters of your child's surname then 5 numbers). Please then email ccv@barracudas.co.uk with the reference after booking online or just advise us when you book by phone.

If you don't have your long reference number at the time of booking please notify us of this by emailing ccv@barracudas.co.uk within 24 hours of completing the booking.

We should receive this payment within 1 day. Until we receive this your booking will remain as a 'provisional' booking. Once we've been notified of your payment we'll confirm your booking with an email. If you are unsure how to proceed please call us on 01480 467 567 and we can run through the process. Your booking will be saved for 7 days. If we haven’t received the minimum payment by this time your booking will be removed and you’ll need to book again.

Tax-Free Childcare payments can now accept refunds. To process a refund back to your Tax-Free Childcare account we will need your payment reference number which begins with 11. 

You can find more details on Childcare vouchers vs Tax-Free Childcare here.