To Flex or Not to Flex?
We're constantly reviewing our service to make sure we're offering the best of the best and doing right by you. On the 15th January 2021 we introduced our new Flex and Non-Flex booking options. We offer a choice of flexibility so you can choose the level that's right for you.
Barracudas customers are at the heart of our business; whether it's the kids on camp or the adults booking their places, it's all about doing the right thing and offering an amazing experience.
We understand that your holiday and childcare plans can change right up until the last minute and that’s why we offer our Flex booking option. If you want complete flexibility to change your booking, our Flex option is for you. For just £4 per day, our Flex option means you can amend your booking right up to the last working day before your child is due to attend in any given week. Plus, Flex allows for amendments or a refund to be made if your child is ill and cannot attend.
If you book our Flex option you can change your dates or cancel right up until the last working day before your child’s first day at camp in the week. Plus, if your child is ill and can’t attend, we’ll make up the days or refund you, your choice.
If your plans are more fixed, our Non-Flex booking option is also available to you. Once you've confirmed your booking with the deposit payment, your place is secure at Barracudas. We aim to be as supportive to our customers as we possibly can be. With our Non-Flex option, you can still make changes to your booking up to 21 days before your booking starts.
This booking option is non-refundable.
Bookings made before 15th January, 2021 will be subject to our previous booking conditions.