It’s our promise to give kids such an amazing experience they can’t wait to come back and work hard deliver on our promise each season, at every camp.
We also put a lot of effort into delivering a rewarding and easy customer experience and we’re pleased to receive positive feedback from parents, year after year.
Parents are happy to share their feedback from camp. We were so pleased to hear what they had to say.
After each camp season, we send a short survey to our bookers, so we can make sure we’re on track.
This summer over 2k parents completed our survey and we were thrilled to get positive feedback.
96% of respondents said they had a positive first impression of camp. 92% thought the activities at Barracudas were excellent or good and 93% were more than pleased with the facilities available at their venue. 91% of parents had really positive feedback of our staff.
We asked our parents how likely they would be to recommend us to a friend, on a scale of 1-10. We were thrilled that the average score was 8.5. We were also really pleased that 90% said they’d book with us again.
We really value all feedback we receive from parents. This means we can build on what we do well and have the chance to review any potential areas for improvement.
We have over 1.2k independent customer reviews on Trustpilot, with an excellent rating. Here are just some comments from this year:
"October half term is the first time we used Barracudas. The booking process was straight forward, I could use childcare vouchers and staff answered queries promptly and efficiently via email. My two boys (8 and 5) attended Long Road, Cambridge for two days. They were a bit nervous but they appeared to have settled in quickly and they have had a great time! They are active boys and have been kept very busy without a screen in sight. They both enjoyed being able to choose the activities which they participated in and they have made new friends. They were both keen to return on the second day and they want to go again for a third day but aren’t booked in!! This is very positive for us and we will definitely be using again - thank you!"Joy, October 2022
"This was our second year of booking Barracudas in Salisbury over the summer holidays - and once again it was impeccable. The staff are professional and child-focused, going out of their way to understand the individual needs and personalities of each child. The range of activities on offer is fantastic, as is the relief of finding a holiday club that your child actually wants to go to every morning."Lauren, September 2022
"If we could score higher than a 10/10 you guys would have it! Again 2022 has been a resounding success with both Easter/Summer camps. My foster son attended Hayes, Bromley camp and can honestly say every day of attendance he couldn't wait to get there and every 'pick up' he had a huge smile on his face....Thank you all so much...We will be back in 2023 🤗🙋♂️~" Bridget, August 2022
"What a fabulous experience! My sons (8 and 12) attended the Barracudas Long Road Camp Easter 2022. Lucy, Will and Matt and their crew did an amazing job. Here some impressions: Kind and polite to kids and parents, organised, safe environment, friendly atmosphere, lots of fun activities. Both my sons enjoyed the camp very much and we will definetly use it again."Ve, April 2022
"My daughter absolutely loved her time at the Woodford camp. She was unsure on the first day as she didn’t know anyone one else going. But when I collected her she said she wanted to go back! And this lasted for the whole time she was there. She’s looking forward to summer camp already! Thank you to the whole team for making it so much fun for her." Mrs Patel, April 2022
You can be sure your experience will be smooth and supportive. Right from when you’re first researching options through to making your booking and right up to their last day at camp, but we know it’s all about the kids at Barracudas.
Just hear what kids have to say about camp
A snapshot of fun at Barracudas
Want to know what they get up to at camp? Just take a look at our highlights video from summer 2022!