Another Barracudas summer season is over. We’ve closed our activity day camps and the equipment has been cleaned up and safely tucked away.
Just because our childrens camps are closed, it doesn’t mean we’re twiddling our fingers. We work all year round to make sure we continue to deliver a fantastic experience to all the children who come along to our multi-activity camps.
As part of this commitment every time we close for a season, we ask those who’ve booked with us to fill out our parent feedback survey. We value these responses as it helps us to identify what we’re getting right and if there are any areas that we can work on to improve.
This year more than two and a half thousand people responded to our survey and we’re happy to share the results.
That’s a massive 97% confirming their first impressions were good or excellent!
We’re chuffed that over 95% of parents were pleased with the activities on offer, especially as we had some challenges with the heat wave!
As childcare providers, we know it’s essential to have excellent staff to look after your children at our activity camps. 95% of parents confirmed that our team this year were above average.
We know the best promotion is personal recommendation. We’re really pleased that 97% of bookers were likely to suggest their friends and family use us too!
And here’s what they said
“Seeing my son running through the door each day excited for his day, the professionalism and friendliness of the staff each day not only to myself but my son too. The range of activities available and the great friendships that my son makes while there! Brilliant, a safe environment packed full of fun!.”
“I had one very happy boy who still talks about wanting to go back! Easy to book, easy to find, convenient and well run. Very impressed.”
“The staff were amazing. My daughter is only 4, and this was her first time at something like this, however, the team at the camp have done a fantastic job. Her confidence has grown massively”
“The children really enjoyed themselves - as they did last year! Our favourite holiday club.”
“After a hard day's work while my daughter is in the activity camp, nothing beats the smile (and face paint) and happiness I see from my daughter when I pick her up from her adventure for the day.”
As our camps close, we use a number of resources to measure our performance and identify areas for improvement. From our formal post-camp survey to the feedback we receive throughout camp. So, we’d like to thank all the parents who took some time to fill in our survey and those who contacted us during camp for all their feedback.
As we’re a large childcare provider we also have the benefit of being inspected by Ofsted. Our individual camp ratings also help us build on our strengths and learn from recommendations.
We’ll crack on with our continuous improvement to provide you with the very best holiday childcare in 2019!