CPP is there for the unexpected things that sometimes crop up. We all know they happen and when they do it's important that you're not left feeling out of pocket. Therefore you can cancel your multi-activity camp booking right up to the last working day before your child's first day in any given week. No fuss, no reason, no proof - all you need is the CPP.
It's great cover and brings you complete peace of mind for only £4 per day. Your full refund is for all of the days missed. The only thing you won't get back is the CPP premium.
CPP also gives cover for illness once camp has started, and if your child is ill and misses some of their days with us you can claim a refund.
For cancellations before camp we just need an email from you. Claims made after your child has started their first day at camp (in any given week) need to be supported with a doctor's note/appointment card and the claim must be made within 14 days of the last day of camp in the given season for which you require the refund. Where illness cannot be supported with a doctor's note/appointment card, you will need to complete a claim form with further details.
For full details and a greater understanding of how the Customer Protection Plan works, please see our Terms & Conditions.