31/03/2026

Celebrating Excellence: Winner of the ICAP Customer Service Champion Award 2026

We are incredibly proud to announce that we have been named ICAP Customer Service Champion Award 2026 winners.

This prestigious award recognises organisations that consistently deliver exceptional customer service, and we are honoured to be recognised for the outstanding experiences we provide to our families throughout the entire customer journey.

Delivering Exceptional Customer Service at Every Stage

Customer service excellence is at the core of everything we do. Our approach is built around supporting families at every stage, including:

• Initial enquiries; providing clear, friendly, and helpful guidance from the very first interaction
• The run-up to camp; ensuring parents feel confident, informed, and excited
• During camp; delivering smooth communication and outstanding care
• Post-camp support; maintaining relationships and gathering valuable feedback

This end-to-end commitment is what defines our award-winning customer experience.

Recognised for Consistently Outstanding Feedback

Winning the ICAP Customer Service Champion Award 2026 reflects the voice of our customers and the consistently high standards we deliver.

Customer experience isn’t a single department or touchpoint for us, it’s an organisation-wide commitment. We continuously strive to ensure that every family feels informed, supported, and excited throughout their journey with us.

We are proud to have:

• An Excellent Trustpilot rating, demonstrating trusted, verified customer satisfaction
• Strong Google reviews, showcasing real five-star experiences from families
• Consistently outstanding parent survey results, highlighting high levels of happiness, trust, and recommendation

These results reinforce our position as a provider of five-star customer service experiences.

A Huge Thank You to Our Customer Service Team

This award belongs to our incredible customer service team.

Their dedication, energy, and genuine care ensure that every customer interaction is positive, supportive, and memorable. Throughout the year, they work tirelessly and enthusiastically to deliver the high standards that families expect and deserve.

From answering questions and assisting with bookings to going the extra mile to support parents, they are the driving force behind our success.

Thank you for everything you do.

Celebrating Our Seasonal Camp Staff

We also want to recognise the incredible contribution of our seasonal staff on camp, who play a vital role in delivering exceptional experiences on the ground.

From the moment children arrive, our camp teams bring energy, enthusiasm, and genuine care to every day. They create safe, engaging, and memorable environments where children thrive, and where parents feel confident their children are in great hands.

Their ability to build connections, communicate effectively, and go the extra mile ensures that the high standards set during the booking journey are carried through into the camp experience itself.

Quite simply, they turn great service into unforgettable moments.

Our Commitment to Continuous Improvement

While we are thrilled to celebrate this achievement, we are equally focused on the future. We remain committed to:

• Continuously improving the customer journey
• Maintaining our five-star service standards
• Listening to feedback and acting on it
• Delivering even better experiences year after year

Thank You to Our Families!

Finally, we'd like to thank all of our families for their continued trust and support. Your feedback, reviews, and loyalty inspire us to keep raising the bar.

Winning the ICAP Customer Service Champion Award 2026 is a proud milestone, but for us, it’s just the beginning.

We look forward to continuing to deliver award-winning customer service and unforgettable experiences for every family we support.