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Parent Area

Why Barracudas


Barracudas Value - Communication

Welcome...

... to our parent area! Here you will find important information and the answer to any questions you may have. If you can’t find exactly what you are looking for, please call our friendly team on 0845 123 5299 and someone will be happy to help you.

Key Information

Q: When are the camps open?
A: During the school summer holidays, and some camps are open during the Easter holidays too. See individual camps for actual opening dates at each venue this year.

Q: Who can come to camp?
A: We take children from 4 ½ - 14 years! We are registered with Ofsted to care for children who have reached their fifth birthday on or before 28th February 2018 (or 31st Oct 2017 when children are attending Easter camp) up to the age of 14 years.

Q: Where do our camps operate?
A: We currently have 40 locations around the South East England. See our locations page for a list of all our individual venues.

Q: What are your opening times?
A: The standard hours of the day are from 8.30am-5.30pm, however if you need the day extended at all you can take advantage of our Early and Late Clubs which extend the day from 8am-6pm.

Q: How much do the camps cost?
A: Our prices vary throughout the year depending on the camp location and the time of year. You can find our current prices on our camp individual pages under ‘Locations and Prices’. Register your details today for our early bird prices released around November time.

Q: Are you Ofsted registered?
A: Yes, as a provider of childcare we're registered with Ofsted and our unbeatable results mean we are listed in Ofsted's publicised list of ‘Outstanding Providers'. Ofsted make sure we meet all National Childcare Regulations by approving our policies and procedures, interviewing staff and by inspecting the camps regularly. The inspection reports (and those of our competitors) are posted on http://reports.ofsted.gov.uk/.
In short, Ofsted ensures your child receives the quality of care you expect and demand from a childcare setting. It is your assurance of our high standards. Over the last two years many of our sites have been inspected, most of which received the highest grade possible of overall 'Outstanding'. All of our other sites which have been inspected have also had 'Outstanding features' noted in their reports.
List of camps and Ofsted URNs:

Ashford - EY447512
Barnet - EY258083
Bedford - EY330767
Bishops Stortford - EY152900
Brentwood - EY330758
Brighton - EY442332
Bromley - EY331015
Cambridge - EY476562
Chelmsford – 203427
Chigwell - EY441146
Chislehurst - EY303249
Cobham - EY460769
Croydon - EY331030
Egham - EY501131
Farnham - EY474128
Godalming - EY491818
Harlow - EY501133
Hayes – EY544368
Hemel Hempstead - EY257626
Hertford - EY348643
High Wycombe - EY491813
Horsham - EY302426
Huntingdon – 259646
Hutton - EY222697
Ingatestone - EY544369
Letchworth - EY491826
Maidstone - EY501132
Norwich – 257873
Ripley - EY407224
Romford – EY544366
Sevenoaks – 127005
St Albans - EY501134
Streatham & Clapham - EY537939
Tonbridge - EY488019
Twickenham - EY330986
Upminster – 118594
Watford - EY440501
Welwyn - EY257417
Woking - EY460770
Wokingham – 148701
Woodford - EY442093

Q: Who are your staff?
A: They're the secret of our success! Our staff are recruited for their attitude, enthusiasm and dedication to caring for children. Some are teachers and some are training to be teachers. Some are specialists and some are lifeguards. They're all different but one thing they have in common is they're hand-picked to deliver professional childcare in a FUN and safe environment.

We have lots of returning staff, and lots of people from other childcare settings, schools or activity camps. Overall we have far more applications than positions available. That means we're always really selective, and staff must complete a tough selection process and intensive training. Naturally they are cleared by the Disclosure and Barring Service (DBS) at the Enhanced Level.

Q: What are the staff to child ratios?
A: For children aged 4.5 - 6 years the staff to child ratio is 1:8. For children aged 7 – 10 years it’s 1:12 and for children aged 11+ it’s 1:14. We also have extra staff to cover break times and activities like swimming, so children are properly supervised and cared for at all times.

Your child will be in a group of around 24 children, which splits into smaller groups when they make their activity choices. Each main group has a Group Co-ordinator who acts as your child's key worker – meaning there's always a familiar and friendly face close by.

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Your Childs' Grouping

Q: How will my child be grouped?
A: Children are grouped with others of a similar age where the maximum age difference of children in a group will generally not be more than two years. We group the children by taking the youngest 24 on roll to form the first group and then continue this process for all of the children booked in for that particular week, based on our maximum group sizes for each age band.

4½ to 6 year olds With a maximum of 24 children in the group, this age group are looked after by an Early Years Coordinator who has relevant childcare experience/qualifications, along with two assistants. (The staff ratio for these children is 1:8.)

7-10 year olds Groups are normally up to 24 with two members of staff, on some busy camps they can go over 24, but always with a third member of staff. (The staff ratio for these children is 1:12.)

11-13 year olds Groups are normally up to 28 with two members of staff. (The staff ratio for these children is 1:14.)

13 -14 year olds BX+ These children will join the 11-13 year olds for activities but will also spend time with younger groups when shadowing staff.

Each week, the age profile of the camp changes, so if you are booking for more than one week you may find that your child will be placed in different groups on the different weeks. Please don’t be alarmed by this as your child will always be in the right age band and therefore with children of a similar age. Please be advised there are no group movments after Monday morning of that week as this can be unsettling for the children.

If your child would like to be grouped with a particular friend, as long as both children reciprocate the request and are a similar age (maximum difference 2 years) we can usually accommodate this. We can only offer one grouping request per child and we must be notified at least one month before the date of attendance in order to be guaranteed.

Of course, we'll always try and accommodate any group requests, but it may not be possible if that request is late and the group is full, as our staff ratios mean we can't just squeeze in an extra child. Grouping requests made within one month of the date of attendance cannot be guaranteed as we will have allocated children to groups at this stage and there may not be room to move them around. If you are booking within one month of the date of attendance we will however be able to confirm at the time of booking whether or not we will be able to accommodate the request.

We will not group children together if there is a grouping chain. If one child wants to be with another, who wants to be with another and so on, then grouping becomes impossible. That's why we only guarantee one advance and reciprocated grouping request per child.

Don’t worry if your child attends camp without their friends, most children do - they're either on their own or with a sibling in another group. Our staff always encourage children to get involved with small activities right from the moment they arrive, which helps them make friends in their group and builds confidence right from the start.

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Your Booking

Q: How do I make a booking?
A: Booking with Barracudas could not be simpler! You can either book online by registering or logging in to start the process, or give our customer service team a call on 0845 123 5299.

Q: What are the payment options?
A: We have a number of different payment options, you can either pay via credit*/debit card or childcare vouchers online or over the phone. You also have the option to spread the cost over several months with our Interest Free Easy Payment Plan or if you book early you can pay a deposit and the remainder at a later stage. *Credit card payments are subject to a 2% surcharge fee

Q: When are balances due?
A: Our balance due dates for the following seasons are: Easter: 1st March 2017
Summer: 3rd July 2017

Q: Can I pay a deposit?
A: Yes. Our prices and dates are released in November and from this point up until the balance due date you can secure your booking with a deposit. After the balance due dates bookings will need to be paid in full at the time of booking.

Q: How does the 'Interest Free' Easy Payment Plan (EPP) work?
A: Our Easy Payment Plan is available to select either online or just tell us over the phone. It will spread out your balance into equal 'Interest Free' monthly payments. We'll debit your card on the first working day of each month, with the final payments on 1st March 2017 for Easter bookings and 3rd July 2017 for summer bookings.

Q: Do you accept childcare vouchers & how do I pay with them?
A: Yes. You can use childcare vouchers as full or part payment. You can either book online and select this option or notify us over the phone. Either way your booking will save on our system for 7 days until we receive your childcare vouchers. After this date, if we haven’t received payment for your booking it will be automatically removed.

However, if you are booking within 21 days of the booking start date you will be required to pay by a credit/debit card at the time of booking and then be reimbursed once we receive your childcare vouchers. (Please note there is a 2% surcharge when using a credit card that cannot be refunded. There is no charge when using a debit card.)

We use the childcare voucher companies listed below, but we will always add a new one if you use another provider. Contact your childcare voucher company to forward the payment to us, quoting your customer or booking ID as a reference. This payment can take up to 7 days to reach us, so in the meantime your booking will remain as a 'provisional' booking. Once we have been notified of your payment we will confirm your booking with an email. If you are unsure how to proceed please call us on 0845 123 5299 and we can run through the process.

Childcare voucher company Account reference number
Apple CA 0000 3349
Care4 808 374 28
Computershare 000 779 45 60
Co-operative 850 006 06
Early Years 705 924 89
Eden Red P20 000 984
Fair Care BARR 04 06
Fideliti BAR 007C
Gemelli BA 04 89
Perk Up N841
RG Childcare 637 342 166 47
Sodexo 146 839 (PE27 5EH)
You at Work 259 646

We are also registered with...

All Save, Busy Bees Benefits, Childcare Account, Childcare Voucher Solutions, Employers for Childcare, Enjoy Benefits, Kiddi Vouchers, NW Brown, Rascals, Salary Exchange, Childcare Plus, Childcare Voucher Schemes, Company Employers, Get Agian, Leapfrog, Lyoness Customers, My Family Care, Parent Bond (paper vouchers), PES- My Vouchers, RG Childcare, Spellthorne Borough Council, Teds, The Childcare Account, You at Work.

If you receive childcare vouchers through a company not listed above please contact us and we should be able to register with them.

Q: What is the Customer Protection Plan (CPP)?
A: CPP is there for the unexpected things that sometimes crop up. We all know they happen and when they do it's important that you're not left feeling out of pocket. Therefore you can cancel right up to the last working day before your child's first day at camp (in any given season). No fuss, no reason, no proof - all you need is the CPP.

CPP also gives cover for illness once camp has started, and if your child is ill and misses some of their days with us you can claim a refund. You can even claim for brothers and sisters who miss the same days as the ill child, as long as they have the CPP. It's great cover and brings you complete peace of mind for only £3 per day. Your full refund is for all of the days missed. The only thing you won't get back is the CPP premium.

For cancellations before camp we just need an email from you. Claims made after your child has started their first day at camp (in any given season) need to be supported with a doctor's note and the claim must be made before 26th May 2017 for Easter bookings and by 30th September 2017 for summer bookings. For full details and a greater understanding of how the Customer Protection Plan works, please see our Terms & Conditions.

Q: What if I want to make changes to my booking?
A: We understand that your childcare plans can change and we want to be as flexible as possible for you, and also as fair as possible to all customers. At times there will be some restrictions, but the general rule is that changes are easier and cheaper if you have taken out our Customer Protection Plan. Please see Terms & Conditions for full details. Skills Builder Courses or Early /Late Clubs can only be cancelled if we are given at least 14 days notice.

Q: What if I don't take out the Customer Protection Plan?
A: Without the Customer Protection Plan you can't claim a refund or credit note for missed days or cancellation, or make up any missed days later in the season, under any circumstances. If you need to switch your dates and we still have space on the dates you'd like to move to, we can make these changes. Please note however, changes can only be made if at least 10 days notice is given.

Q: What happens after I make my booking?
A: After you have made your booking you will receive an email confirmation with all your booking details attached. Please make sure you check this and notify us immediately if anything is incorrect.

Q: Are there any pre camp arrival forms to complete?
A: Before your child attends camp there are a few pre camp arrival forms to complete. We cannot accept any child on camp without an Essential Information form. To access this you need to log into your Barracudas account and access the form under the ‘My Bookings’ tab. Other forms you may need to fill out include:

- ‘All About Me’ form (for 4 ½ - 5 year olds only) - BX+ Questionnaire (if your child is booked onto our BX+ course) - Medical Form - Epilepsy form - Anaphylaxis form (If your child is attending with an Epi pen)

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The Activity Day

Q: How is the day organised?
A: The day is organised into six one-hour sessions each day, with a choice of at least two activities in each. We offer a range of multi activities so there are choices for children whether they prefer sporty activities or more creative ones. Each day there are two short breaks and a lunch break.

Q: What are the arrival and collection times?
A: Our standard hours are 8.30am – 5.30pm, where you can drop children off between 8.30am and 9.30am and collect at the end of the day between 4.30pm and 5.30pm. To offer further flexibility to your childcare arrangements we offer Early and Late Clubs which extend the day from 8am to 6pm. (Activity sessions start at 9.30am and finish at 4.30pm.)

Dropping your child off is normally a very quick process but please allow extra time on your child's first day to register and to hand in your Essential Information form, this ensures we have all the necessary information about your child. Please also allow plenty of time for collection as staff will be going through the necessary security procedures.

Where possible, please avoid dropping off or collecting your child within the 9.30am to 4.30pm period as children and staff will be taking part in activity sessions. If you do need to drop off or collect within these hours please call the camp phone first to arrange with the Camp Manager.

Q: What if I am delayed?
A: Don't worry - your child will be well cared for until you arrive. If you're likely to be delayed after 5.30pm, please call the camp so our staff can let your child/ren know. We will book them into the Late Club and you can pay when you collect them. The Late Club is registered until 6.00pm. As we are only registered to care for children until 6.00pm, we are obliged to notify Children's Services of any child still on site after this time. Any parents collecting children after 6.00pm will also incur a charge of £5 for every 5 minutes which will be applied to their account.

Q: Which activities are included in the price?
A: As a holiday childcare provider, all of the activities are included in the price as opposed to needing to book activities individually. All camps offer a minimum of 35 activities in one week, with some only offered to appropriate age groups. Activities may vary between camps depending on resources available. Very popular activities such as swimming are offered at least twice a week (only available to camps that have a swimming pool, see camps individual pages for further information). Some activities have restricted numbers and where this is the case the activities will be rotated fairly amongst the children in the group during the week. Should we need to withdraw any of the activities, for example as a result of unsuitable weather conditions or equipment failure, we will re-instate them as soon as is practically possible.

A few of our activities roam between camps to offer the children a wider range. As standard these include our giant inflatable assault course, criss cross zorbing, rodeo bull, bungee run, under pressure, demolition ball, interactive dance mats, sweeper and aeroball. These pieces of equipment cause great excitement when they arrive to camp!

Q: Are motorsports included in the programme?
A: Yes motor sports is offered as part of the normal activity programme and we will always try to ensure that each child aged 7 years and over is given the chance to try this activity. In the event of wet weather or equipment failure however we cannot always guarantee this and in this situation priority is given to children who have pre-booked a Skills Builder course. If your child would be disappointed if they were not offered motorsports in their programme, we suggest you book a Motor Mania Course. The minimum age for petrol-driven vehicles is 7 years old, although some vehicles are only appropriate for children aged 10 years and over. For children under 7 years we provide electric go-karts, which are included in the programme and not offered as extra sessions.

Q: Is there anything in particular I need to know about the Skills Builder courses?
A: Although it is not always necessary to pre-book these extra courses, demand does vary from camp to camp, and places on each of the courses are limited. In order for children to benefit from the general activity programme and the variety of activities on offer, only one Skills Builder course can be booked per week. For further information on our Skills Builder courses click here.

Q: What happens if it rains?
A: We can't organise the weather, but we do have a wet weather programme which swings into operation at the first sign of rain. As we are providing holiday childcare, we always have the British weather in the back of our minds when selecting schools and colleges to be Barracudas camps. Our well-appointed schools have excellent facilities, so we can always offer a wide and varied wet weather programme. Some activities will be withdrawn in wet weather for safety reasons.

Q: Will I receive an activity timetable?
A: Yes, we will email the timetable to you at the end of the day so you can see which activity choices your children have been offered. This is a great opportunity for you to sit down with your child and discuss which options they chose and to find out a bit more about their day. We do not send you the timetable in advance as we are concerned that factors such as weather could lead to many changes and any discussions you had with your children over activity choices could lead to disappointment.

Q: What are theme days?
A: Our theme days are a great excuse for everyone to dress up and have a good time. You don't have to spend hours making or fortunes buying costumes in advance, unless you want to, as children will be able to make outfits and props during camp. So whether they've always wanted to be their favourite pop star, sports star, pirate or superhero, their dreams can come true during theme days!

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Your Child

Q: How will my child be looked after?
A: The welfare of your child is our primary concern and as such before camps open we ensure the site is appropriate for the care of children aged between 4 and 14 years old and that on-site risk assessments are completed and staff are trained in all the necessary policies and procedures. This training includes health, safety, hygiene, safeguarding, first aid, managing children’s behaviour and much more. We also train staff to deliver a variety of different activities, always ensuring they are safe and fun.

Whilst your child is at camp the staff monitor the activities daily to ensure they are safe and running in accordance with our codes of practice. Staff also complete daily welfare reminder checklists for various childcare routines such as hygiene, healthy eating, emergency evacuation, sun protection and toilet trips. Children are continually supervised by staff throughout the day including break and lunch times. (Please note, only 11-14 year olds are allowed to go to the toilet in same gender pairs, all other ages are surpervised.)

At the end of the day, our staff will follow our secure collection procedure as children leave site. If you would like feedback on your child’s day please just ask during this time and we will arrange for your child’s group co-ordinator to speak to you.

Q:It's my child's first time...
A: Parents can feel a little nervous when sending their child to camp for the first time, but rest assured our caring staff team will make sure that you are quickly put at ease and your child is settled in smoothly. First and foremost, Barracudas is there to provide you with a high quality childcare solution for the holidays, a responsibility we take very seriously. Staff will support each individual child during their first time at camp by ensuring they are familiar with the site, staff and how the programme works.

Further reassurance is provided through the group staff who quickly get to know your child and their individual needs and interests. Buddy systems are used to pair children with a friend so everyone feels included. ‘Name’ and ‘Get to know you’ circle games are played during the registration period in the base room so children are immediately involved in a group activity. You’ll be amazed at how quickly the children settle in and make new friends.

Q:What happens when I drop my child off?
A: When you arrive at camp follow the signs and bunting to the registration area. At the registration desk, inform the member of staff of your child’s name and age. The member of staff will locate your child’s name and let you know which group they are in. They will then issue your child with a name badge that also records which group they are in.

The member of staff will ask for the Essential Information form and check over for any additional information that you have made us aware of. You will then be given a collection card and the password for the day, both of which you will need for collection time.

From this point a member of our staff called a ‘runner’ will escort your child from the registration area, along with all of their belongings, down to their base room. On arriving at the base room your child will be met by their group co-ordinator who will sign them into their group and record your child’s time of arrival. The group co-ordinator will introduce themselves to your child as their lead member of staff for the day/week. This member of staff will oversee the care of your child and ensure that they settle easily into the camp.

Q:Can I get some feedback on my child's day?
A: If at the end of the day, you would like to speak to the co-ordinator of your child's group, please just ask. As long as they are still on shift they will be happy to come out to the collection area and chat with you further about your child's day. If the timing does not suit your arrangements, simply ask for an appointment, our staff consider each child individually and are only too happy to share all the amazing things their groups have been up to!

Q:What if my child has difficulty settling at camp?
A: You’ll be amazed at how much your child's confidence will grow at Barracudas. Time and time again parents have told us how their children started camp very nervously, but by the end of their first day all signs of nerves had disappeared and they can't wait to come back! We have been told of children who subsequently found settling into new situations far easier, for example when starting a new school. Our staff are aware children can be worried about coming to a new childcare setting, and are trained to deal sympathetically with these situations.

In the unlikely event that your child doesn't settle at camp on their first day, please let us know. Very often by speaking to either our Central Office team or the camp staff the same day or following morning, we can resolve any problems related to your child not settling. For your further reassurance, if this is your child's first visit to Barracudas and if they are still not happy on the second day of camp, or if you don't want to try them again after the first day, we can offer you our Money Back Guarantee. All you need to do is call us by the end of the second day they attended and we will refund your booking in full. What's more, we'll put a free day pass for the same child on your account for them to use when they feel ready to try camp again next year.

This Money Back Guarantee is a genuine offer that applies to all children who are attending Barracudas for the first time. No matter how much we try to reassure you that your child will settle in, we appreciate that in some cases this is a major concern. Therefore, we want you to be able to book your childcare at Barracudas, safe in the knowledge that should it not be right for them at this time, you will not lose out financially.

Q:What should my child bring?
A: For the safety and welfare of your child/ren, we need a completed Essential Information form for every child on camp. This form can be found under the 'My Booking' tab once logged into your account online. Please complete details in full, print and sign, then hand into camp directly on your child's first day each season. Please note: Each and every child that attends needs to have a completed Essential Information form; we cannot accept children onto camp without this.

Children should dress in comfortable clothing appropriate for the weather and we suggest you do not send them with new or valuable clothing or belongings. Long trousers and sleeves are essential for motorsports, fencing and our giant inflatable assault courses. Long sleeves are also required for archery. Swimming kit should be brought in every day for all water activities, although it may not always be needed. All clothing and belongings should be named.

Please provide and apply sun protection cream each morning, we ask that you show your child how to do this before they attend camp. Spray on sun lotion is a good option for younger children as the staff can do this for them and the children can then rub in themselves. Staff will remind children at break times to apply sun cream and help younger ones if needed. It is also a good idea to send a broad-brimmed hat that shades the face, neck and ears and where we have outdoor swimming pools, provide your child with an additional T-shirt to protect their back from the sun.

All children should bring a lunchbox to camp, however, as we do not have refrigeration facilities at the camps, we suggest you provide a small cool bag (lunch box size) containing a frozen carton of juice or a small ice pack. This will keep the contents cold until lunchtime.

We provide all the equipment necessary for all the activities, from armbands to tennis rackets, so there is no need to send your children with anything other than packed lunch, additional clothing for motorsports/fencing/giant inflatable assault course/archery, swimming kit and sun protection. Please ensure all clothing is named and that your child brings home all items at the end of the day. It is very difficult for us to locate lost property once children have left camp.

Download our parent information guide.

Q:What shouldn't my child bring to camp?
A: We strongly advise that children don't bring mobile telephones*, watches, computer games, ipods and such like on to camp. There is no real use for these items and they are often mislaid as children are busy and excited doing other things. Staff are trained not to put themselves in a difficult position by taking care of such items and we cannot accept responsibility if they are lost or stolen. Neither the Customer Protection Plan or our insurance cover such items.

*Mobile phones: Although we understand the need for older children who make their way to and from camp to have a mobile phone, they are not allowed to be used once on camp, during break times or for photographs. They must be kept in personal baggage at the risk of the owner at all times. Please ensure your child is aware of this.

Due to health and hygiene reasons, we are unfortunately unable to allow any birthday cakes (or any other food treats) to be brought onto camp to be shared with the groups.

Q:What should I do if my child has left their belongings at camp?
A: Please ensure all of your children's belongings are named, this makes it easier for staff to identify any lost property items and ensure that they are returned to their owner straight away. If you realise your child has misplaced an item please contact the camp straight away and you can agree a time that is best for you to collect it. For any named items found on camp, our staff will attempt to contact you to collect before the camp closes. On the last day of camp each season, any unclaimed lost property will be taken to a local charity shop.

Q:Do children need any money at camp?
A: No, there is no need for children to bring any money to camp as there is nothing to purchase.

Q:My child has a specific medical condition. Do I need to tell you? A: Yes – please tell us anything we need to know about your child's health when you make your booking e.g. diabetes, epilepsy, serious allergies and so on. In some cases we may need to send you some more forms and get additional information from you regarding your child's needs. The more information you provide us with the better quality of care we can provide for your child.

Q:What if my child carries an Epi-Pen?
A: At least one member of the Barracudas staff team at each camp will be trained to administer an Epi-Pen in an emergency situation. Parents must inform the camp if their child carries an Epi-Pen.

Q:What if my child is ill or has an accident at camp?
A: We're parents too, so we understand your concerns, but don't worry we're well prepared. At each of our childcare settings we have qualified first aid staff deal with accidents and illnesses. Fortunately almost everything we have to deal with are grazes on knees, nettle stings and so on. However should a child suffer a more serious injury or fall ill at camp you will be contacted immediately.

Q:What if my child is ill and cannot attend the camp?
A: In fairness to others we can't accept children at camp if they're ill. Please let us know if they have recently had an illness or condition in case they are still infectious. If a child requires medication whilst at camp, please supply it in a well-labelled container and sign a consent form.

If your child misses days due to illness and you have taken the optional Barracudas Customer Protection Plan (CPP) we will make up the days if we can or refund you if policy conditions are met.

If you don't take out the policy then missed days cannot be taken at another time and there will be no refund. That's why we recommend you take out our CPP.

Q:My child needs extra help; can they still come to camp?
A: Yes. All children deserve a fab time at Barracudas! We can change what we do to suit your child, within the normal ratios. If they need a bit more support, an adult friend can join them or we'll help you try to get further support through your local funding process.

Please call and speak to one of our qualified Special Educational Needs Co-Ordinators (SENCO’s) so we can discuss their individual care. The safety of the child is paramount and through discussion we can usually work out the best way that this can be achieved so the child can enjoy as many of the exciting activities on camp as possible.

Please be aware that some of our sites may not be suitable but we can work this out during your call. Unfortunately, we do not have the provision to cater for children requiring intimate care.

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Policies & Procedures

Our policies and procedures let you know how our staff will guide, support and keep your children safe whilst they are in our care. They also assist the staff teams when making decisions to offer both consistency and fairness. To ensure the policies are in line with current advice, they are regularly reviewed and we take instruction from Ofsted, as well as ongoing guidance from local authorities and National Governing Bodies of Sport. Added to our feedback from parents, staff and of course children, we ensure our policies service all our users.

Below is the essence of our key policies. Our full policies can be read at the camp or if you wish to read them before, please contact our Central Office for a copy. We also have full written procedures for:

- Accident
- Emergency Evacuation
- Illness
- Inclusion
- Medication
- Missing Child
- Site Security

What is your behaviour management policy?
To grow, learn and thrive children need an environment where they feel secure, respected and encouraged. Each group agrees how they will interact with each other in their first session together, in essence creating their own ‘set of rules’. The group leader is there to promote a positive environment that accepts differences and encourages children to be considerate in their actions and words.

Should the good atmosphere of the group be compromised by disruptive or inappropriate actions and words, staff will remind, explain and aim to resolve the issue. Depending on the extent of the infringement and the frequency, we may have to exclude a child from the camp.

What is your policy on bullying?
Bullying is not tolerated at Barracudas and swift action will be taken at the earliest possible stage by our staff.

What is your child protection policy?
All staff working with children have a duty in law to act if they consider a child is at risk or makes a disclosure. Our staff act in accordance with the procedures of the Local Safeguarding Children's Board (LSCB) of the camp location.

What is your confidentiality policy?
Any confidential or sensitive information we receive about your child is only shared with staff on a need to know basis and never with another parent or child. This applies to both verbal and written information. Once the camp is closed information is stored securely in line with our data protection policy.

What is your equal opportunities policy?
Our camps aim to provide equality of opportunity for all children in our care and take positive actions to eliminate discrimination. Barracudas is committed to the principles of British Values and ensures they are applied to all areas of our operation.

What is your health, hygiene and food policy?
Barracudas is fundamentally linked to promoting a healthy lifestyle. We nurture a link with sport and fun, encouraging participation long after children have attended. Our staff role model sun safety and there is always plenty of water available around the camp for free access.

All children bring a packed lunch that everyone eats together and we offer advice in the parent pack about the best content to keep energy levels high for a full day of physical activity. There are also two other breaks during the day for refreshment.

If your child is unwell, we ask that you do not send them to camp in order to contain any germs or viruses that may spread. Let us know and we will confirm when we can welcome them back. We will also let you know if we have any reported cases of more serious illnesses at the registration desk.

If illness develops during the day, we will let you know and ask that you collect them to be cared for at home.

What is your health and safety policy?
The health and safety of your child is taken very seriously and we will do all that is reasonable and practicable to protect the health, safety and welfare of all children in our care, along with staff and any other visitors to our sites.

We have formalised systems of proactive and reactive checks and assessments to keep the equipment, sessions and children safe at all times. Our staff have specific training to understand their role in our safe systems of work cycle.

What is your 'Money Back Guarantee'?
If you're still not sure your child will love to join Barracudas Activity Day Camps this year and you haven't been to us before we have a special promise for you. Your child can come to camp, meet the FUN staff and try the awesome activities and if after the first day they don't love it, let us know and we'll try even harder on day two. If your child still doesn't think we're great after the second day, we'll be really disappointed but we'll give you all your money back, including the days your child has already attended and the days they have not, and also a free day to try again next year! No admin, no questions!

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Customer Protection Plan

Peace of mind for only £3 per day. Find out more about CPP here.

Read what they are saying! ...

A big thank you! Kids absolutely love it. The variety of activities is excellent, never gets boring. Don't know any other day activity club that offers what you do!

Mrs Hembarska Chislehurst

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