Terms and Conditions

When you book with Barracudas there’s a contract between us. These conditions and the other information exchanged between us form that contract, but no amount of words are as effective as a good, open and honest relationship – that’s what we want with you. Your expectations should be very high, and we’ll always aim to exceed them. If things go wrong for any reason we’ll work hard to put them right - quickly and effectively. We trust you will be reasonable, honest and fair, and we promise we will be too.

1. Payment
Payment of the deposit confirms everyone on the booking form accepts the booking conditions.

2. Balance Payments
Balances due as follows: Easter – 5^th March 2012, Summer - 14^th May 2012.
If balance payments are not made by the due date we may cancel the booking and retain your deposit. Balances will be taken automatically on the due date unless alternative prior arrangements are made.
The final Easy Payment Plan payment is due on 1^st March 2012 for Easter bookings and 1^st July 2012 for summer bookings. Balances must be cleared before children attend camp.

3. Cheques
If your cheque is presented at the bank and returned unpaid we will automatically charge £15 to your account each time this happens.

4. Credit Card Payments
We charge you 2% on all credit card payments you make. There is no charge on debit cards. Your card details will be encrypted and stored for use with future bookings. If you would prefer these details are not saved please inform us at the time of booking.

5. Confirmation
Your invoice confirms what we think you wanted to book. Please check it, including dates and location. Responsibility for all booking details lies with the person who made the initial booking. Tell us within 14 days if we haven’t confirmed what you expected. We’ll change it if we can, or refund you in full if we can’t. After 14 days normal cancellation and booking amendment terms will apply.

6. Changing Weeks/Days
We can change your dates, within the same operating season, providing we have spaces and you request your change at least 7 days before your child starts camp. If there is a difference in price you will need to cover this cost.
If you have booked a full week you cannot move individual days to another week unless you upgrade all of your days to Day Passes and pay the appropriate rate.

7. Customer Protection Plan (CPP)
CPP should be taken at the time of making the original booking. You can add it within 14 days of booking, but not less than 7 days before your child is due to start camp.
CPP covers you for cancellation and curtailment as set out in 8 & 9 below.
CPP does not insure or cover personal property.
Without our CPP you will not be refunded any part of your payment under any circumstances.

8. Cancellations
You will only receive refunds for cancellations if you have taken out CPP. You may cancel all of your booking up to the last working day before your child’s first day at camp (in any given season) and will receive back everything you paid except the CPP premium. Cancellation must be in writing.
You may cancel part of your booking, but only full days if you have booked Day Passes and whole weeks if you have booked fixed weeks. You may not cancel parts thereof.
If you have booked 2 or more children/weeks (and received an additional discount for this) and then cancel one or more of the child/weeks, leaving just 1 child/week on the booking, the price will revert to the 1 child/week rate.

If you are cancelling a Skills Builder course or Early/Late Club from your booking, as long as notification is given more than 14 days in advance of the booking start date, you will receive a refund for this.

Where bank charges are made for refunds these will be deducted from the final refund amount.

9. Curtailment
Once your child has attended their first day at Barracudas in any given season, CPP only covers for illness and in accordance with the following terms; If you have CPP you can claim a refund for missed days less CPP premium if they have an injury or illness that is validated by a Doctors note. We do not charge an administration fee but some GP practices may charge you to issue a note.
Siblings of the injured or ill child on the same booking and with CPP will also be refunded in full if they cancel the same days as their brother/sister.
Curtailments for any other reason and curtailments for children without CPP will not be refunded under any circumstances.

10. Photography/Video Footage
We may take photographs and video footage at camp to use for training, marketing and promotional purposes. To exclude your child we must be informed in writing before camp.

11. Health and Safety
In order to maintain appropriate standards of health and safety, children with certain medical or physical conditions may not be allowed to participate in some activities. In such cases we will always provide alternative activities.

12. Medical Information
If full information about medical or physical conditions, or behavioural matters, is not provided at the time of booking it may result in the child being excluded from certain activities. In such circumstances no refund will be paid and we may have to cancel the booking. All information given will be treated in complete confidence.

13. Child Protection
Barracudas staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about abuse. In this event staff will contact the Local Safeguarding Children’s Board and act on their advice.

14. Staff
Barracudas’ ratio of staff to children normally exceeds all statutory requirements. The actual ratio varies between activities, age groups and camps. Barracudas does not offer any higher staff:child ratio than 1:8, irrespective of any child’s specific needs.

15. Liability
Barracudas does not accept liability for personal injury or the death of any person unless directly caused by the proven negligence of the company or its servants, in this event our liability insurance provides cover of up to £5 million.

16. Exclusions
Barracudas reserves the right to exclude any child for any reason at its absolute discretion, including persistent late collection. No refund will be made for days missed and no compensation will be made for any other costs or losses incurred as a result.

17. Programme Changes
From time to time we may need to amend our activities, services, dates and venues for reasons, within or outside our control. In these circumstances parents may choose to transfer to another Barracudas site and/or alternative dates as advertised at that time by Barracudas, subject to other conditions contained herein. Under no circumstances will there be refund or compensation to the customer.

18. Surcharge
Barracudas reserves the right to surcharge published prices if there is an increase in the rate of VAT above 20% prior to the commencement of the holiday.

19. Policies and Procedures
Copies of Barracudas policies and procedures are held at camp and Central Office and are available on request.

20. Complaints
Barracudas is committed to ensuring every child has such an amazing experience they can’t wait to come back. If you or your child are not entirely satisfied with the service we provide, then we want to be the first to know. If there’s a problem while your child is still at the camp we can almost always resolve it. If we hear of a problem after a child has left camp we will take great care to look into the matter, but cannot change the situation after the event, so please talk to the Camp Manager promptly if you have any complaints. If your child is still at camp and the problem persists please contact our Customer Services Team at our Central Office. If the problem is still not resolved, please write to our Customer Services Team within 10 days of your child’s last day with us. You can be assured that your complaint will be investigated and you will receive a written response within 20 days. In the unlikely event your complaint is still unresolved, you may wish to contact Ofsted on 0300 123 1231 or write to Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD.

Refunds and compensation will only be made if Barracudas is proven to have been in breach of these terms and conditions, and it is proven further that they were not capable of remedying that breach and as a result the child was withdrawn from the camp.

Data Protection
Barracudas acts as a Data Controller for the purposes of the Data Protection Act 1998. To process your booking we need to collect personal details about you and all the children on your booking. It is your responsibility to ensure that you have permission to pass on these details.
Additionally, we would like to hold and use some of your details for future marketing purposes, for example sending you promotional information. Please let us know as soon as possible if you do not want to receive future mailings from Barracudas.

The details contained within these booking conditions were published in good faith in November 2011 for our Easter and summer 2012 seasons.

Barracudas is a wholly owned division of Young World Leisure Group Limited (reg no: 2764956)